%
NS

WE THOUGHT AGENCIES SUCKED,
SO WE BUILT A BETTER ONE.

We're not an email marketing agency. We're a team of retention specialists.

The days of batch and blast are over. Your profitability depends on expert strategies and insights into the customer lifecycle journey that your retention channels desperately need.

Acquisition is too
expensive.
expensive.

Brand loyalty is
fading.
fading.

Competition is
increasing.
increasing.

We come from the brand side, so we've lived all three. That's why we built a team of retention specialists to own the part of the business most brands treat as an afterthought.

We work as an extension of your team, and our results are why the best brands trust us with it.

Acquisition is Growth.
Retention is Profit.

Email marketing agencies are transactional, one-dimensional, and they don't understand retention.

Anyone can build an email and press send, just like anyone can build an ad and click publish. Times changed, and brands need strategists for retention channels the same way they've always had them for acquisition.

We optimize the metrics that actually drive profits, not meaningless KPIs. Revenue hides a bad retention program until one day it doesn't.

50
+
Brands
92
%
Client Retention
$
1.2
B
Managed Revenue
Four vertically stacked mobile website screenshots: 1) Black-and-white photo of person wearing a sweater with 'VULTURES' text and graphic, with 'YZY SHOP NOW' below; 2) Man in black striped ringer tee on city rooftop with text 'STRIPED RINGER TEE' and shop button; 3) Cozy Earth site showing couple in loungewear and customer reviews with shop buttons; 4) Sand Cloud site promoting 20% sitewide off for World Ocean Day with a sea turtle underwater image and shopping prompt.
Collage of four promotional smartphone screen images for clothing brands: 1) Woman in cap and sunglasses behind chain-link fence with text 'Weekend Warrior Get Your Basics Covered' and three small images of women in active wear below. 2) Man and woman holding a large patterned towel on a beach with text 'Sand Cloud This One's for Dad Father's Day is June 16th' and shop buttons for bath and blankets below. 3) Man in blue chambray button-up shirt standing by a brick wall with text 'True Classic Introducing A Summer Season Must-Have The Chambray Button Up' and bullet points describing comfort features. 4) Man in a navy jacket by water with text 'Gene Conquer Summer Live Light in Japanese Linen' and a smaller image of a man in a beige jacket by the waterfront.
Eric Rausch
Eric Rausch

Co-Founder & CPO

Over a decade of experience running retention for startups and fortune 500 companies.

Feras Khouri

Co-Founder & CEO

Founded and scaled an ecommerce brand to 8-figures in sales within 3 years.

Marina Carroll

Head of CRM Strategy

Founded and scaled an ecommerce brand to 8-figures in sales within 3 years.

Daniel guerra

Head of Data & Design

Founded and scaled an ecommerce brand to 8-figures in sales within 3 years.

LET'S GET IN TOUCH

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